Privacy policy

 

Introduction: We are Sentio Lab Limited (we, us, our). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, interact with us, or buy our products. We comply with the New Zealand Privacy Act 2020. By using our services, you acknowledge this Policy. Certain uses (e.g., marketing, cookies) require your consent, which you can withdraw at any time.

What Personal Information We Collect: Examples include: name, contact details, login details, IP address, payment details, survey feedback, and purchase history.

Where We Collect From:

- Directly from you (orders, emails, social media, account setup).
- From third parties you authorise.
- From technology such as cookies.
Cookies & Tracking

We use:
- Essential cookies (checkout, security)
- Functional cookies (preferences)
- Performance cookies (analytics)
- Advertising cookies (personalised ads) – only with your consent.
Manage preferences via our website or browser. Withdrawing consent may impact site experience.

Why We Collect Your Information: We process information to:
- deliver orders,
- communicate with you,
- improve our services,
- perform analytics,
- comply with legal obligations,
- prevent fraud,
- send marketing (with consent).

We only process data with a lawful basis: contract, legal obligation, legitimate interests, or consent.

Retention: We keep personal information only as long as needed:
- order/transaction records = 7 years (tax),
- customer support = 2 years after resolution,
- marketing data = until you unsubscribe or after inactivity.

Sharing Your Information: We may share with:
- Shopify (store platform),
- payment processors (e.g., Shopify Payments/Stripe),
- couriers (e.g., NZ Post),
- analytics & marketing partners (e.g., Google, Meta),
- cloud/IT providers,
- professional advisors,
- regulators or as required by law.

Overseas Transfers: We only transfer information overseas if:
- the recipient is subject to comparable safeguards,
- we use contractual safeguards,
- you authorise the transfer, or
- The recipient does business in NZ and must comply with the Privacy Act.

Security: We maintain physical, electronic, and managerial safeguards. However, no system is 100% secure.

Your Rights: You can:
- request access to your information,
- request corrections (we will respond within 20 working days).

Children: Our website and products are not directed to anyone under 18. We do not knowingly collect children’s data.

Direct Marketing: We may send promotional messages (email, SMS, mail). You may unsubscribe anytime via the opt-out link or marketing@sentiolab.nz.

Complaints: Contact contact@sentiolab.nz. You may also complain to the NZ Privacy Commissioner at enquiries@privacy.org.nz.

Changes: We may update this Policy by posting a new version on our website.